Purpose-Built for Commerce

NetSuite Knows Your Business. Your CRM Should Too.

Stock levels, customer pricing tiers, open POs — it's all in NetSuite, but your reps can't see any of it from the deal screen. CRM Factory connects via SuiteTalk so every conversation starts with the full picture.

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E-Commerce
Wholesale & Distribution
Retail
SaaS & Subscriptions
Food & Beverage
Consumer Products

Your CRM doesn't speak NetSuite

Generic CRMs sit on one side of the wall. NetSuite holds customers, orders, inventory, and pricing — but your sales tools can't see it without brittle glue code and exports.

Rep promises delivery on a call, finds out the SKU is backordered after they hang up
Live inventory balances from NetSuite — by item, by warehouse — visible before the promise is made
"What's my price on this?" — rep has to open NetSuite or email purchasing
Contract rates, volume breaks, and tier pricing pulled from NetSuite into the deal automatically
Customer reorders the same 50 SKUs monthly — nobody tracks the pattern
Full transaction history from NetSuite on every account — AI spots reorder patterns and flags missed cycles
Your team avoids NetSuite CRM like the plague — it's 2008 in there
Modern UI with sub-200ms loads, keyboard shortcuts, and inline editing — with all the NetSuite data built in
Last SuiteScript update broke the Salesforce connector for two weeks
Native SuiteTalk REST + SuiteQL — no SuiteScript, no fragile middleware to maintain
End-of-month reporting means exporting CSVs from NetSuite and CRM, then reconciling in Excel
Unified dashboards with real-time NetSuite data — revenue, orders, and pipeline in one view
NetSuite-Connected Workflow

From six manual steps to four — one human touch

Today your reps swivel between NetSuite and CRM for every deal. CRM Factory brings ERP truth into the deal screen so selling stays in one place.

Today: Manual, Multi-System

1Lead comes in from website or trade show
2Rep logs into NetSuite to check if existing customer
3Look up past orders and current pricing tier
4Check inventory availability across warehouses
5Build quote, send manually, log in CRM
6Won deal — re-enter order in NetSuite

With CRM Factory

1
Lead captured and enriched automaticallyAutomated

Inbound capture + enrichment

2
AI matches to NetSuite customer, pulls history and pricingAutomated

SuiteTalk + SuiteQL in real time

3
Rep reviews context and closes dealHuman

One screen with full NetSuite context

4
Order data flows back, activity loggedAutomated

Bi-directional sync — no duplicate entry

6 manual steps → 4 total, only 1 requires a human

Built for commerce teams on NetSuite

CRM Factory gives your sales team a fast, AI-native CRM that connects to NetSuite via SuiteTalk REST — real customer, order, inventory, and pricing data in every deal.

NetSuite Integration

SuiteTalk REST + SuiteQL for customers, transactions, inventory, pricing, and locations — no SuiteScript needed

AI Sales Assistant

Deal insights enriched with NetSuite order history, invoice data, and customer credit status

Inventory Visibility

Real-time stock levels by item and location from NetSuite — reps know what's available before they promise

Pipeline Management

Opportunities with live NetSuite data — past orders, pricing tiers, and customer lifetime value

Case Management + SLA

Service cases with full purchase history context from NetSuite

Browser Softphone

Click-to-dial, call recording, AI transcription, and post-call analysis

Visual Workflow Builder

Automations with ERP-aware steps — validate customer, check inventory, apply pricing

Salesforce Migration

Escape Salesforce in days with guided migration — bring your data, leave the complexity

The real cost of generic CRM

Per-seat pricing is only the start. Without native ERP connectivity, you pay again for middleware, scripts, and consultants — every year.

OptionCostERP Integration
NetSuite CRM module (per user/mo)$99-129Same ecosystem but dated UI, limited AI
Salesforce Enterprise (per user/mo)$165-330None — requires middleware (Celigo, Dell Boomi)
HubSpot Professional (per user/mo)$90-150None — requires custom integration
CRM Factory Professional (per user/mo)$149Native NetSuite SuiteTalk included
Hidden costs: Celigo or Dell Boomi middleware licensing, SuiteScript development and maintenance, NetSuite user add-on fees, and the consulting overhead of keeping integrations alive across NetSuite updates.

Purpose-built for teams that run on Oracle NetSuite

CRM Factory is a fast, AI-native CRM with SuiteTalk REST and SuiteQL — real customer, order, inventory, and pricing data in every deal, without custom SuiteScript projects.

0

Context switches — NetSuite data lives inside the CRM

SuiteQL

Direct database-level queries for maximum speed and flexibility

Days

Salesforce migration timeline — guided wizard included

SOC 2 compliant infrastructure
SuiteTalk REST certified connectivity

Give your sales team a CRM that actually knows what's in NetSuite

Run the free Salesforce Migration Analyzer to see exactly what a switch looks like — or book a live demo of the NetSuite integration.

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