Purpose-Built for Manufacturing

Your Shop Floor Runs on SAP. Your Sales Floor Should Too.

Reps shouldn't need SAP access to quote a customer. CRM Factory pulls material availability, pricing conditions, and order history from S/4HANA into every deal — so your team sells instead of navigating transaction codes.

Automotive
Aerospace & Defense
Industrial Equipment
Consumer Goods
Chemicals
Life Sciences

Your CRM and ERP are disconnected

CRM Factory bridges them with native SAP S/4HANA integration via OData V4 — so every sales and service touchpoint runs on live ERP data.

Rep asks production planning about lead times — gets an answer two days later
Material availability and order status from S/4HANA visible on every account, instantly
Quoting means emailing ops to pull pricing conditions from SAP
SAP condition records and customer-specific rates available in the deal — no emails, no waiting
Sales forecast lives in a spreadsheet, disconnected from actual shipments
Pipeline enriched with real SAP billing documents and open sales orders
Warranty claim comes in — service has no idea what BOM the customer received
Complete order history, line items, and invoice data from SAP attached to every case
MuleSoft project to connect Salesforce and SAP: $150K and 14 months
Native OData V4 to S/4HANA — connects in minutes, maintained by us, not your IT team
CRM shows yesterday's data because the batch job ran at midnight
Live OData queries — material stock, credit status, and pricing are always current
RFQ to Order

From spreadsheet quotes to SAP-connected deals

Today your team chases RFQs across email, SAP, and spreadsheets. CRM Factory automates the SAP lookups so reps only step in where judgment matters.

Today: Manual, Multi-System

1Get RFQ email from customer
2Log into SAP, look up customer and credit status
3Check product availability across plants
4Look up pricing conditions in SAP
5Build quote in spreadsheet or CPQ tool
6Send quote manually, update CRM
7If won, re-enter order in SAP

With CRM Factory

1
RFQ arrivesAutomated

Email, form, or chat

2
AI enriches with SAP dataAutomated

Customer, products, pricing

3
Rep reviews and sends quoteHuman
4
Won deal syncs to SAP as sales orderAutomated
7 manual steps → 4 total, only 1 requires a human

Built for how manufacturers actually work

Not a generic CRM with bolt-on integrations. Every feature is designed around SAP-connected sales and service.

SAP S/4HANA Integration

OData V4 connectivity for business partners, sales orders, products, materials, and billing documents

AI Sales Assistant

Customer insights enriched with SAP order history, invoice data, and credit status

Visual Workflow Builder

Automations with ERP-aware steps — validate customer, check inventory, trigger SAP actions

Pipeline Management

Opportunities enriched with real SAP data — order history, open invoices, credit limits

Case Management + SLA

Service cases with full visibility into what the customer ordered and when it shipped

Browser Softphone

Click-to-dial, call recording, AI transcription, post-call analysis with SAP context

WhatsApp/SMS

Omnichannel conversations with AI that can look up SAP data on behalf of customers

Salesforce Migration

Connect your SF org, analyze, and migrate in days — not months

The real cost of generic CRM

Generic CRMs charge per seat and still can't talk to S/4HANA. Middleware projects and SAP CX rollouts can cost more than years of CRM Factory.

OptionCostERP Integration
Salesforce Enterprise (per user/mo)$165-330None — requires middleware (MuleSoft, Dell Boomi)
HubSpot Professional (per user/mo)$90-150None — requires custom integration
SAP CX (Sales Cloud) (per user/mo)$200+Native but separate product, complex licensing
CRM Factory Professional (per user/mo)$149Native S/4HANA OData V4 included
Hidden costs: MuleSoft or Dell Boomi middleware licensing ($50-150K/year), SAP CX implementation consulting, multi-platform admin overhead, and ongoing integration maintenance.

Purpose-built for manufacturers on SAP S/4HANA

Your ERP is the source of truth for customers, orders, and inventory — CRM Factory brings that data into every CRM workflow with native OData V4 connectivity.

0

Tab switches needed — SAP data lives inside the CRM

<200ms

Real-time OData queries to S/4HANA

Days

Salesforce migration timeline — guided wizard included

SOC 2 compliant infrastructure
OData V4 certified connectivity

Stop running your sales team on a CRM that's blind to SAP

Run the free Salesforce Migration Analyzer to see exactly what a switch looks like — or book a live demo of the S/4HANA integration.